Pet Wellness Direct, LLC Privacy Policy

We value your personal privacy and we take special measures to keep your information safe!

Acceptance of the Privacy Policy

Welcome to the Website of Pet Wellness Direct, LLC (“Company”, “we” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, the “Privacy Policy”), govern your privacy to and while using of all our Websites, including but not limited to www.petwellnessdirect.com, and www.vetsmartformulas.com, including any content, functionality and services offered on or through our Websites (collectively referred to herein as the “Website(s)”), whether as a guest or a registered user.

Please read the Privacy Policy carefully before you start to use the Website. By using the Website you accept and agree to be bound and abide by our Privacy Policy. If you do not want to agree to this Privacy Policy, you must not access or use the Website.

By logging into your account, you consent to periodic email notifications regarding the status of your check-out process. You may opt out of these any time after your initial notice as described below.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Our Privacy Commitment to You

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this Website from offices in the United States of America. All information gathered on this Website is confidential. This Website may contain links to other websites. Please be aware that Pet Wellness Direct, LLC is not responsible for the privacy practices of other websites. 

How to Contact Pet Wellness Direct, LLC

If you need to reach us for any reason concerning this Privacy Policy, please use any of the following methods:

Mail:

Pet Wellness Direct, LLC
196 S. Fir Street, Suite 160
Ventura, CA 93001

Telephone:

888-212-8400

Email:

info@petwellnessdirect.com

Security

We are committed to preventing others from unauthorized access to the personal information you provide to us. Our Website has reasonable security measures in place to protect the loss, misuse, or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures or use your personal information for improper purposes. When you enter sensitive information, such as credit card numbers, that information is encrypted and is protected by encryption software. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to such sensitive information. The servers that store personal information are in a secure environment and are also protected by security software.

Your Email Address & Opt-Out Options

We only collect and hold your email address in order to send information and services you have specifically requested and to notify you of new developments, products, services, events and occasional recommendations for organizations that we feel offer products or services that our customers might find useful. You can unsubscribe at any time. If we send you an email, it will contain an opt-out link which you can click to have your name removed from our e-mail list. Or you can direct your request to us by using the Pet Wellness Direct, LLC contact information above. Please include all necessary information in your request so we can promptly handle your request.

Your Contact Information

If you supply us with your postal address or telephone numbers you may receive periodic mailings, calls or text messages from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, calls or text messages from us please let us know by sending your request to us using the Pet Wellness Direct, LLC contact information above. Please indicate that you want to cancel such mailings, calls or text messages and include your name and pertinent information so can locate your account and cancel accordingly.

Cookies and Tracking Information

When you visit any of our Websites, a cookie may be placed on your computer for a number of reasons, such as but not limited to (a) keeping track of your shopping cart, (b) recognizing you when you return to our Website, (c) recognizing whether a customer came to our Website as a result of a promotion or advertisement with one of our partners websites or email campaign and (d) tracking the sales made by customers referred to us from a 3rd party so that they can receive compensation under our affiliate program, if any. If you choose to not have your browser accept cookies from Pet Wellness Direct, LLC Websites, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our Websites.

We also collect anonymous visitor information about how you utilize our Website, such as IP addresses, browser types (such as Internet Explorer, Safari, Mozilla, etc.), referring pages and pages visited. We use this information (a) to perform anonymous statistical analysis of web page traffic patterns, (b) to administer our Website and servers, and (c) to improve our services.

Links to Other Websites (Their Privacy Policies May Be Different)

Our Websites contain links to other websites, like our partner’s websites or links to websites that may offer information, products or services that our customers might find useful. These websites may request information from you. In such instances, the collection and use of your personal information will be governed by the privacy policy applicable to that website. We do not control the privacy policies, contents or links that appear on these websites. We encourage you to review the privacy policies of any third party websites or services before providing any of them with your personal information.

Order Forms and Purchases

Our Website uses an order form for you to purchase information, products, and services. We collect your contact information (i.e., mail and e-mail addresses), financial information (i.e., credit card numbers), and demographic information (i.e., zip code and state). We use this contact information from the order form to send you a confirmation e-mail of your order. We also use this information to send you your orders, as well as information about our company and products and special promotions. Your contact information is also used to get in touch with you when necessary for additional information to process or fulfill your order. Financial information that is collected is used to bill for products and services. Financial information is not retained or stored as part of your shopping profile, so you must enter your credit card number each time you place an order. There may be times when you can ask our systems to store you credit card information for convenience, but this is at your option and storage of your credit card information is not necessary to purchase products. Unique identifiers are collected from Website visitors to verify your identity and for use as account numbers in our record system. Demographic and profile data is also collected at our Website. We use this data to help us improve our Website and our product and service offerings.

Surveys and Sweepstakes/Contests

From time to time, we may conduct online surveys to help us better understand and serve your needs, or conduct sweepstakes or contests. These offers may ask for contact information (i.e., e-mail address), and demographic information (i.e., zip code, age, or income level). We may use this contact data from our surveys to send you information about our company. Unique identifiers are collected from the Website to verify your identity. We use this data to help us improve our Website and our product and service offerings. 

Social Media

Our Websites may include certain social media features, such as the Facebook, Twitter and Pinterest buttons and widgets that run on our Website. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the features to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these social media features are governed by the privacy policy of the company providing it.

Information from Other Sources

For reasons such as improving personalization of our service (i.e., providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Sharing with Third Parties

In the event that Pet Wellness Direct, LLC, or substantially all of its assets, are acquired or merged with another company, customer information will be one of the transferred assets. Information collected on this Website from those who have elected to receive offers from business partners of Pet Wellness Direct, LLC is made available to such business partners. However, we do not sell your e-mail address. We release account and other personal information when we believe release is appropriate to comply with laws or to protect the rights, property, or safety of Pet Wellness Direct, LLC, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We also, from time to time, provide our customer lists to businesses who offer goods or services through direct mail that may be of value to our customers. The information provided includes; name, address, gender, product(s) purchased and dates of purchase.

Parental Consent

Our Websites are not directed to children under the age of 13 and we will not knowingly collect personally identifiable information from children under 13. We strongly recommend that parents participate in their children’s exploration of the internet and any online services and use their browser’s parental controls to limit the areas of the internet to which their children have access.

Changes to the Privacy Policy

Our business changes constantly. Therefore we may revise and update this Privacy Policy from time to time in our sole discretion and without notice. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Privacy Policy means that you accept and agree to the changes. You are expected to check this page from time to time/frequently/each time you access this Website so you are aware of any changes, as they are binding on you.

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If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us using one of the methods above.